Frequently
Asked Questions About AIM™
GENERAL
Q. What if I can’t find
the person I am looking for in the address list for
user-to-user mail?
A.
That individual may have been added since you last
updated user-to-user addresses in Mail. To get the
most current addresses, open AIM. With projects closed,
select Mail, Update User-to-User List. You must be
connected to the Internet or have a dial-up connection
to perform this function.
SCHEDULING
Q. How do I find a journal I
want to put on a schedule in the Media Group if it’s
not where I expect it to be in Estimate Media? Can
I confirm what Media Group a journal is assigned to?
A.
Yes. Look in Utilities, Rate
Maintenance. Find the media name in the Media Name
dropdown field. Click on the Media Name and the address
screen appears. The box marked “Market”
on this screen is the same as the “Media Group”
in Estimate Media in Scheduling.
AUDIT
Q. Is there an easy way to identify
the drug class in which a product belongs?
A.
Absolutely. When you are in
the Audit screen, select a product, double click on
the product name and the drug class appears in the
Taskbar at the very bottom of your computer screen.
(Scroll all the way down, not just to the bottom of
the AIM screen). This changes each time you click
a new product into the Selected Products field of
the screen.
ANALYSIS
Q.
Is there a way to combine selected publications from
a journal group with another journal group without
having “No data for selected specialty”
messages?
A.
You can temporarily reclassify a publication’s
journal group assignment in AIM analysis. From the
Analysis screen, click Define Groups.
Click the name
of the journal you want to change in the Journal list.
Select the Journal Group you want to change it to
and click Apply. The journal will remain reclassified
until you end your session. If you want to save the
reclassification for future use, go to the menu under
File, Save Book Classifications, then enter a name.
For future use, just go to Open, Book Classifications
and re-use.
AIM System
Updates
Q. Why do
I receive an error message when opening my AIM
system?
A. PC’s
running AIM software must have direct access to the
Internet on ports 21 and 6006. AIM
will NOT work behind a proxy. PC’s running
AIM can (and should) be behind a firewall; however
this firewall must allow packets on the noted ports
to pass through untouched.
Many companies are now running
anti-spyware programs on their computer systems.
These programs may prevent AIM from launching
as they remove key a AIM file(s) in the clean-up
process.
Below are possible error messages
that you may experience when opening your AIM
system after a system-generated anti-spyware
program has run.
Note: Although you may be prompted
to terminate the program or ignore the error message,
either selection will force the program to terminate.
- C:\Winnt\System32\config.nt. The system
file is not suitable for running MS-DOS and Microsoft
Windows applications. Choose 'Close' to terminate
the application.
- config.nt. The system file is not suitable for
running MS-DOS and Microsoft Windows applications.
Choose 'Close' to terminate the application.
- C:\WINDWOS\SYSTEM32\AUTOEXEC.NT. The system file
is not suitable for running MS_DOS and Microsoft
Windows applications. Choose "Close'
to terminate the application
Cause for Error
This issue may
occur if one or more of the following files are missing
or damaged:
- Config.nt
- Autoexec.nt
- Command.com
These files can be found in the following directory:
- Windows 2000: %Systemroot% = C:\WINNT
- Windows XP: %Systemroot% = C:\Windows
Solution
- Determine which file is missing (noted above)
- Go to another XP or Windows 2000 computer and
find the missing file
- Copy the file onto a CD or network drive
- Insert the CD into your CD drive, or go to the
network drive where the file was copied, and paste
the file into the appropriate directory
If you continue receiving this error message when rebooting your system, please
contact PERQ/HCI Client Service for additional assistance.
For additional details, call 800.243.2702 ext. 278
or e-mail info@perqhci.com. |
